Shop information
| Shop information |
Metal Queen メタル・クイーン
Phone:
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| Contact person |
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| Shipping & Handling | Please refer to Shipping & Handling |
| Terms of payment | Payments should be completed within one week after your receive a Payment Request Email we send via PayPal. |
| How to Order | Please refer to How to Shop |
| Shipping timeframe | We will ship your order within 3 days after we receive your payment. |
| Payment | PayPal |
| Exchanges/returns/cancellations |
Our Return Policy lasts 30 days. We do not accept any returns or exchanges after 30 days since the day of the item was delivered. ■Return/Exchanges We do not accept any returns or exchanges unless the item you purchased is defective. If you have received a defective item, please contact us at info@metal-queen.com including the details of the item. |
| Regulatory license information |
古物商許可証No. 埼玉県公安委員会許可第431250013906号 "Kobutsu Sho No." or officially authorized number as a secondhand dealer in Saitama prefecture in Japan is 431250013906. |
| Privacy policy |
1. Definition of Personal Information The term 'personal information' shall mean information about a living individual which can identify the specific individual by name, date of birth or other description contained in such information (including such information as will allow easy reference to other information and will thereby enable the identification of the specific individual). 2. Collecting Personal Information We may collect information of customers in the event that they purchase our products or that they contact us for inquiries. For collecting such information we will clearly state in writing the purpose of use, and will engage in such action in a legal and honest manner. We collect the following personal information from you: a)Name b)Address c)Telephone number d)E-mail address e)Password f)Shipping destination information g)Shopping record with us and details h) Information that, when combined with above-mentioned items, will eneble us to identify the specific individual. 3.Using Personal Information We collect personal information from our customers for the following purposes: a)Order confirmation and reference b)Shipping confirmation and reference c)Replying inquiries We never disclose personal information to any third party wihtout your consent except the following cases: a)Cases in which the handling of personal information is based on laws and regulations, and which the handling of personal information is necessary for cooperating with a state organ, a local government, or an individual or a business operator entrusted by either of the former two in executing the affairs prescribed by laws and regulations b)Cases in which the handling of personal information is necessary for the protection of the life, body, or property of an individual and in which it is difficult to obtain the consent of the person c)Cases in which the personal information is exchanged and shared among affiliates of the company which runs the Shop. 4.Security Control Measures for Personal Information Personal information collected from customers shall be securely managed by the Service Provider under reasonable, organizational, physical, personal and technical measures, and the Shop shall handle the information in such a manner that complies with related laws and regulations in an endeavor to prevent risks such as illegal intrusion, loss, falsification or leakage. 5.Correction and Deletion of Personal Information If you need to correct or delete your personal information, please write us from the e-mail address below. If you are a registered member of this site, you can edit the information under 'My Page' of this website. 6.Use of cookie files We may use cookie files to enhance the use of our Web site.Cookie files do not contain information that can be used to identify you, and therefore your privacy will not be invaded. If you choose so, you can modify the settings of your Web browser to determine if and how a cookie will be accepted. *A 'cookie' is a small text file placed on your computer's har' drive by our Web page server. 7.Use of SSL For entering information, we use SSL （Secure Sockets Layer） technology to secure personal information and to prevent the data from being intercepted or falsified. *SSL is a protocol that encripts data and protects it from wiretapping and falsification. Using SSL you can send information much safer. 8.Contact Information info@metal-queen.com 9.Changes to Privacy Policies When it is deemed necessary, we may make changes to the Personal Information, Purpose of its Use or Privacy Policies sections of this webpage without prior notice and consider it to be an official announcement to you. |